The idswissbotanicals.com website was developed and is operated by
Babylon Sciences SA
Avenue de Lavaux 77,
1009, Pully, Vaud
Furthermore, the following general conditions of sale apply exclusively in their version valid at the time the order is placed (hereinafter “CGV”). We do not recognize deviating conditions from you. You have the option of saving or printing these general conditions, it being specified that both saving and printing this document are your sole responsibility.
We reserve the right to supplement, modify or cancel the General Terms and Conditions at any time.


Our returns/replacement policy can be viewed here and forms part of these terms and conditions.


Transport damage must be reported no later than 48 hours after receipt of the goods, after which time the request for free replacement will expire.


In the event of non-receipt of the goods, we will send you a replacement product provided that you have explicitly informed us of this in writing. You have one month to report non-receipt of your order.


To be eligible for a refund, we must have received the returned product within 30 calendar days of your purchase. The product must be in the same condition in which you received it. If the returned product is received after 30 calendar days, you will not be eligible for a refund.
After receiving your item, our team will review it and process it for a refund. The money will be refunded to the original payment method you used when purchasing, unless requested otherwise.


We will not have failed in our contractual obligations to the extent that performance is hampered, delayed or prevented by an act of God or force majeure. Any irresistible fact or circumstance, external to Babylon Sciences SA, unpredictable, inevitable, independent of our will and which cannot be controlled by the latter, despite all reasonable efforts, will be considered as a fortuitous event or force majeure.
In the event of force majeure, we will inform you within 5 days of the date on which we become aware of it. The two parties will then come together, within 10 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions of the agreement.


The general conditions are written in French. In the event of a contradiction, the French version prevails.
If you have any questions or comments, please do not hesitate to contact us.
E-mail : hello@idswissbotanicals.com
Tel: +41 21 588 1717
(Monday to Friday: 9 a.m. to 6 p.m.).