Deliveries & returns

The items offered are always in stock. We ship within 24 hours of receiving payment, except weekends and Swiss holidays. If an item is not available at short notice, we will contact you and you will be informed of the status of your order. The shipping process will not begin until payment is received, so the delivery time is only valid from that moment.


Free Economy shipping for orders over 59 EUR
PostPac Economy (2 days) – 5 EUR
PostPac Priority (next day) – 8 EUR


Free Economy delivery for orders over 59 EUR
PostPac Economy (3-7 days) – No E-tracking 7 EUR
PostPac Economy (3-7 days) – E-tracking 12.5 EUR

Rest of the world

PostPac Economy (5-10 days) – E-tracking 16 EUR


We hope you will be satisfied with our product. If you have any doubts or questions, do not hesitate to contact us on 

If, for one reason or another, you still wish to return the item, you have 30 days to do so (more than two weeks longer than European legislation). If 30 days have passed since your purchase, unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

To complete your return, we need a receipt or proof of purchase.


Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.

If your request is accepted, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain period of time.


If you haven't received a refund yet, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially released.
Then contact your bank. There is often a processing time before a refund is mailed.

If you have done all of this and still have not received your refund, please contact us at


To return your product, you must send it by mail to the following address: Babylon Sciences SA, Rue de Genève 42, 1007 Lausanne, Switzerland .

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, return shipping costs will be deducted from your refund.

The time it takes for the exchanged product to reach you may vary depending on where you live.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.